Refund policy

 

Return Policy:

We want you to love your purchase! If you're not entirely satisfied, here are the details of our return and refund policy:

Return Period: You have 5 days from the date of receiving your item to request a return. If you anticipate needing more time, especially for gift purchases, please contact us beforehand. We understand special circumstances and will do our best to accommodate.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process: To start a return, contact us via WhatsApp at +961 70 236 736. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Clarification: We do not offer direct refunds. In the case of a defective or damaged product, we are happy to replace or exchange it with another item from our store.

Exception Handling: Exceptions may be considered for unique situations. For instance:

• Gift Purchases: If the product was bought as a gift, we may extend the return period or offer alternative solutions. Please contact us in advance to discuss your specific situation.

Return Charges: Customers are responsible for return shipping unless the item sent was damaged, defective, or incorrect. We value your satisfaction and will cover the return shipping costs in these cases.